How to shop

About Membership Registration

• You must register as a member to shop on this site.
• There are no registration or membership fees involved.
• You will be registered as a member using the information you entered at the time of purchase.

How to use My Page

• You can log in to your My Page by entering the email address and 6-digit code you registered at the time of purchase.
• On your My Page, you can view your order history, change your shipping information, and request a return.

About coupons

• in preparation

Precautions when using coupons

• When using a coupon, please be sure to read the following precautions.
  • Terms of use vary depending on the coupon, so please check the details before using.
  • The coupon will no longer be valid after the expiration date, so please use it within the period.
  • Multiple coupon codes cannot be used together. Only one coupon code can be used per purchase.

Product Information

Product color

• Please note that the color of the image on the website you viewed at the time of purchase may look different from the actual color of the product depending on the environment of your computer or smartphone.

Product size

• Please refer to the size guide .
• If you have any questions about choosing a size, please feel free to contact our customer support.

Product Usage Precautions

• At kimono awawa, we carefully select specially chosen materials and fabrics.
• To ensure you can enjoy your fashion for a long time, please pay close attention to how you care for your item.
• For detailed care instructions for each product, please check the washing label or product page.

Order related

Accepting your order

• We are open 24 hours a day, 365 days a year. You can shop at any time.
• No items are shipped on Sundays.

Pre-order

• We will announce in advance via our newsletter and Instagram the sale date of pre-order items.
• As soon as the specific shipping date is confirmed, we will notify you of the shipping date by email.
• For customers purchasing multiple pre-order items, they will be shipped together with the item with the latest delivery date.
• If you pay by credit card, we will take the payment when we confirm your order.
• Please note that depending on the "shipping date" of the product, payment may be withdrawn before delivery.

Orders from outside Japan

• in preparation

Payment and Shipping

Available payment methods

• You can choose from the following five payment methods:
  • credit card
    • [Accepted cards] VISA / Master Card / AMEX / JCB
    • *Only lump-sum payments are available.
    • *It may take some time for the payment to be withdrawn. For details, please contact your credit card company directly.
    • *Depending on your usage status, we may ask you to change your credit card information or payment method, or cancel your order.
  • Amazon Pay
    • If you have an Amazon account, you can make payments using the shipping address and credit card information registered with Amazon.co.jp.
  • Google Pay
    • You can make payments using your registered credit card information on an Android smartphone that supports Google Pay.
  • Apple Pay
    • You can make payments using an iPhone that supports Apple Pay.
    • You will be asked to authenticate Apple Pay just before confirming your order.
  • Shop Pay
    • You can make payments using the address and credit card information registered with the shop.

deadline

• Once your order is confirmed, we will arrange for shipping within 1-2 business days.
• If you have a preferred delivery date and time, please select it when placing your order.

postage

• Shipping within Japan costs 800 yen per delivery (1,100 yen for Hokkaido, 900 yen for Chugoku, 950 yen for Shikoku, 1,200 yen for Kyushu, 1,900 yen for Okinawa). For orders from outside Japan, please check the shipping fee in your shopping cart.

Delivery company

• Yamato Transport (Domestic)
• DHL Express (International)

Receipt issue

• If you would like a receipt, please leave a comment in the order comments section or contact customer support.
• An online receipt will be issued to your registered email address. (PDF data)
• If no addressee or memo is specified, the invoice will be issued with the addressee's name as "orderer's name" and memo as "cost of costume."

Order changes and cancellations

How to cancel your order

• If you have not yet shipped your order, you can cancel it. Please contact customer support or call us.

Changes after order confirmation

• We cannot change the payment method after your order has been confirmed.
• Please be aware of this before purchasing.
• We will do our best to accommodate requests for changes to the delivery address or date and time, but please understand that there may be various factors that prevent us from meeting your request.

Returns and Exchanges

Return conditions

• As a general rule, kimono awawa accepts returns within 7 days of receiving the product. *Returns and exchanges cannot be made from outside Japan.
• You can easily complete the procedure from your order history on your My Page.
• Please make a [return request] for the relevant order from your order history.
• Due to the nature of the product, stock is limited and we are unable to provide a replacement product.
• If you wish to exchange an item for your own reasons, please place a new order for the desired item after completing the return.
• We take every precaution when inspecting, packaging, and shipping products, but in the unlikely event that there is a mistake on our part, such as a damaged item or a wrong item being delivered, we will exchange the product if we have it in stock.
• Please note that we only accept the same product/same size/same color.
• If the item is not in stock, we will have to refund your money.
• In the event of a wrong delivery, we will ship the correct item as soon as possible.
• We will cover all shipping and handling fees associated with returns and exchanges.
• Cash on delivery returns are only available through the delivery service provided by Yamato Transport Co., Ltd.
• If you have any questions, please contact customer support or call us.

Products that cannot be returned or exchanged

• Products that have been scratched, broken or stained while in the customer's possession (including items with sweat from trying on the item, or smells such as tobacco or perfume)
• Products with tags, packaging, or other accessories that have been damaged, lost, or discarded
• Requests from customers who do not have a sales contract with our store (gifts, etc.)
• Returned items more than 7 days after delivery

Return Method

• Once you receive the return authorization email from us, please complete the shipping of the item within 7 days of receiving it. Please return the item following the steps below.
  1. Please pack the item you wish to return.
  2. Print the return label and attach it to the package. Cover or remove the old shipping label.
  3. Please collect your package from the delivery company.

service

About the showroom

• At kimono awawa, we offer a high-quality showroom where you can view our high-quality products.
  • Online alone is not enough
  • I want to actually see the product in person
  • I want to compare multiple products
  • I want to receive advice from a specialist coordinator
• We respond to a variety of customer needs, such as:
• Please feel free to use the site even if you just want to take a look at our products.

〒772-0003
339 Minamihama Higashihama, Muyacho, Naruto City, Tokushima Prefecture
AWAWA

We will do our best to ensure that our customers can enjoy shopping with peace of mind. We look forward to seeing you at our store.